aice67 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly how aice67 collects, processes, stores, and protects your personal data when you use our platform. We are committed to handling your information with transparency, security, and respect — so you can enjoy cricket betting, slots, and live casino games with full confidence in how your data is managed.
Our Privacy Commitments
Six core principles that guide how aice67 handles every piece of personal data we hold.
No Data Sales
aice67 never sells, rents, or trades your personal data to third-party marketers or data brokers. Your information is used solely to operate your account and improve the aice67 service — never as a commercial commodity.
SSL Encryption
All data transmitted between your device and the aice67 platform is protected by 256-bit SSL encryption. Personal details, payment information, and login credentials are encrypted in transit and at rest on our secure servers.
Minimal Data Collection
We collect only the data genuinely required to provide the aice67 service — account registration details, payment verification, and usage logs. We do not collect data beyond what is necessary for legitimate operational and legal purposes.
Player Control
You have meaningful control over your data. You can access, correct, or request deletion of your personal information at any time by contacting the aice67 support team . Marketing preferences can be updated from your account dashboard or by emailing [email protected].
Defined Retention Periods
aice67 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Once retention periods expire, data is securely deleted or anonymised.
Responsible Gaming Integration
Where data is used to support responsible gaming monitoring — such as identifying patterns that may indicate problem gambling — this is done to protect your wellbeing, not for commercial profiling. Such processing is strictly limited to player protection purposes.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by aice67 in connection with the operation of the aice67 online casino and sports betting platform available at aice67.net ("the Platform"). It covers all interactions you have with the Platform, including account registration, identity verification, deposits and withdrawals, gameplay, customer support communications, and marketing preferences.
This Policy applies to all registered players and visitors to the aice67 website, with particular relevance to players based in Bangladesh. By registering an account on aice67 or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data will be handled as described herein.
This Policy should be read alongside the aice67 Terms & Conditions, which govern the overall contractual relationship between you and aice67. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy takes precedence for that matter.
Who Controls Your Data
aice67 acts as the data controller in respect of all personal data collected through the Platform. As data controller, aice67 determines the purposes for which and the means by which personal data is processed. Where aice67 engages third-party service providers to process data on its behalf, those providers act as data processors under binding contractual obligations.
2. Data We Collect
aice67 collects personal data from you directly — when you register, verify your account, make transactions, contact support, or interact with promotional content — and indirectly, through automated technical means as you use the Platform. The categories of data we collect are described below.
Account & Registration Data
When you create an aice67 account, we collect the following information:
- Full legal name;
- Date of birth (to verify you are aged 18 or above);
- Residential address in Bangladesh (street, city, district, postal code);
- Email address (primary communication channel);
- Mobile phone number;
- Username and encrypted password.
Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to protect the integrity of the Platform, aice67 collects identity documents during the KYC (Know Your Customer) process, including:
- Scanned or photographed copy of your National Identity Card (NID), passport, or driving licence;
- Proof of address documents dated within three months (utility bill, bank statement, or official correspondence);
- Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account).
Financial & Transaction Data
aice67 records all financial activity on your account, including:
- Deposit amounts, dates, times, and payment methods used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard);
- Withdrawal requests, amounts, and processing status;
- Bonus credits applied to your account and associated wagering progress;
- Account balance history.
aice67 does not store full card numbers or mobile banking PINs. Payment processing is handled via secure, tokenised integrations with payment partners.
Usage & Gameplay Data
| Data Type | Examples | Purpose |
|---|---|---|
| Session data | Login times, session duration, logout events | Security, responsible gaming monitoring |
| Gameplay records | Bets placed, games played, win/loss history | Account management, bonus tracking, dispute resolution |
| Device data | IP address, browser type, OS, screen resolution | Fraud prevention, geolocation checks |
| Navigation data | Pages visited, links clicked, time on page | Platform improvement, personalisation |
Communications Data
If you contact the aice67 support team by email, the content of that correspondence — including your email address, the date and time of the message, and the full text of the exchange — is stored as part of your account record. This data is used to resolve your query and to maintain a complete record of support interactions for quality assurance purposes.
3. How We Use Your Data
aice67 processes your personal data only where there is a lawful basis to do so. The primary lawful bases we rely on are: contractual necessity (processing required to fulfil the player agreement), legal obligation (processing required by applicable law), legitimate interest (processing necessary for our genuine operational interests that do not override your rights), and consent (for marketing communications, where required).
Account Operation & Service Delivery
- Creating and maintaining your aice67 player account;
- Processing deposits and withdrawals via your chosen BDT payment method;
- Crediting and tracking bonus offers and wagering requirements;
- Providing customer support and resolving disputes;
- Sending account-related transactional emails (deposit confirmations, withdrawal notifications, account security alerts).
Legal & Regulatory Compliance
- Verifying your age (18+) and identity as part of the KYC process;
- Conducting anti-money laundering (AML) screening and reporting suspicious transactions where legally required;
- Maintaining financial records and audit trails for the periods required by applicable regulations;
- Responding to valid requests from law enforcement or regulatory bodies.
Fraud Prevention & Platform Security
- Detecting and preventing duplicate account registration;
- Identifying suspicious login activity, unusual betting patterns, or payment anomalies;
- Enforcing self-exclusion and cooling-off periods across account access attempts.
Responsible Gaming
aice67 uses gameplay and session data to monitor for indicators of problem gambling behaviour — such as rapid escalation of bet sizes, unusually long sessions, or frequent deposit-then-withdraw patterns. Where such indicators are detected, our responsible gaming team may reach out to offer support tools. This processing is carried out in your genuine interest and forms part of our commitment to player welfare.
Platform Improvement
Anonymised and aggregated usage data helps the aice67 team understand how players navigate the Platform, which game categories are most popular, and where the user experience can be improved. This analysis never targets you individually and does not involve profiling for commercial purposes.
4. Data Sharing & Third Parties
Payment Service Providers
To process deposits and withdrawals, aice67 shares the minimum necessary transaction data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers receive only the data required to authenticate and complete the specific transaction and are prohibited from using it for any other purpose.
Game Software Providers
Games on the aice67 Platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is passed to the game provider's servers to authenticate your session and record game results. Game providers do not receive your full name, address, or payment details — only a pseudonymous session identifier and your account's BDT balance relevant to the game session.
Identity Verification Partners
Where aice67 uses a third-party KYC service to assist with identity document verification, your identity documents are shared with that provider under a strict data processing agreement. Verification providers are prohibited from retaining your documents beyond the period required to complete the verification check.
Legal & Regulatory Disclosure
aice67 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where disclosure is necessary to protect the safety of players or the integrity of the Platform. In such cases, aice67 will disclose only the minimum data required to satisfy the legal obligation.
Business Transfers
In the event that aice67 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity as part of that transaction. Affected players will be notified by email in advance of any such transfer, and the successor entity will be bound by privacy obligations no less protective than those set out in this Policy.
5. Cookies & Tracking Technologies
aice67 uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device by the aice67 website. The cookies we use are described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your language preference, enable secure navigation between pages | Session / up to 30 days |
| Functional Cookies | Remember your last game category, preferred payment method, and display settings | Up to 90 days |
| Analytics Cookies | Collect aggregated, anonymised data about how pages are navigated, which features are used most, and where errors occur | Up to 12 months |
| Security Cookies | Detect suspicious activity, prevent cross-site request forgery (CSRF), and support fraud detection systems | Session |
Managing Cookies
You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or receive warnings before cookies are stored. Please note that disabling essential cookies will prevent core Platform functions — including login and game sessions — from working correctly. Disabling analytics cookies will not affect your ability to use the Platform but will limit aice67's ability to identify and fix usability issues.
No Third-Party Advertising Cookies
aice67 does not deploy third-party advertising or retargeting cookies. We do not use your browsing data to serve targeted advertisements on external websites or social media platforms.
6. Data Retention & Storage
Retention Periods
aice67 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulatory guidance. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML obligations, dispute resolution |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory compliance |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping requirements |
| Gameplay records | Duration of account + 2 years after closure | Dispute resolution, responsible gaming review |
| Support correspondence | 3 years from date of communication | Quality assurance, complaint handling |
| Marketing preferences | Until withdrawn or account closure + 1 year | Consent records |
Data Storage Location
aice67 stores player data on secure servers. All servers used to store personal data are protected by physical and technical security controls including access controls, encryption at rest, and regular security audits. aice67 uses contractual safeguards to ensure that any data processors handling your data outside your home country maintain equivalent levels of data protection.
Data Deletion
When the applicable retention period expires, aice67 will securely delete or permanently anonymise your personal data so that it can no longer be attributed to you. Where you submit a data deletion request (see Section 8), aice67 will action that request within 30 days, subject to any overriding legal obligation to retain specific data categories.
7. Data Security Measures
aice67 applies a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
Technical Controls
- 256-bit SSL/TLS encryption for all data in transit between your browser and the aice67 servers;
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
- Password hashing using industry-standard one-way algorithms — aice67 staff cannot read your password;
- Two-factor authentication (2FA) available to all players and mandatory for staff accounts with access to player data;
- Firewalls and intrusion detection systems monitoring for anomalous access patterns around the clock;
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
Organisational Controls
- Access to player personal data is restricted to aice67 staff and contractors on a strict need-to-know basis;
- All staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations;
- Data access events are logged and reviewed regularly as part of the aice67 internal audit programme;
- Third-party data processors are assessed before engagement and monitored on an ongoing basis.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, aice67 will notify affected players by email as soon as reasonably practicable following discovery of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken to address it. aice67 maintains an internal data breach response plan that is reviewed annually.
8. Your Privacy Rights
As an aice67 player, you have a number of rights in relation to your personal data. These rights can be exercised at any time by contacting the aice67 support team at [email protected]. aice67 will respond to all valid rights requests within 30 days of receipt. Where a request is complex or numerous, aice67 may extend this period by a further 30 days and will notify you accordingly.
Right of Access
Request a copy of all personal data aice67 holds about you, including account records, transaction history, and KYC documents submitted.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held on your account. For name or date of birth corrections, additional verification may be required.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to overriding legal retention obligations (e.g., AML record-keeping).
Right to Restrict Processing
Request that aice67 limits how your data is used while a dispute or complaint is being investigated, without requiring full deletion of the data.
Right to Data Portability
Request a structured, machine-readable export of the personal data you have provided to aice67, in a format that can be transferred to another service provider.
Right to Object
Object to aice67 processing your personal data on the basis of legitimate interest — for example, if you believe a particular use of your data is not justified by our operational needs.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right to Complain
If you believe aice67 has handled your personal data unlawfully, you have the right to lodge a complaint with the relevant supervisory authority. We encourage you to contact us first so we can address your concern directly.
9. Marketing Communications
aice67 may send you promotional communications about new games, bonuses, seasonal offers (such as BPL cricket season promotions or Eid special offers), and platform updates. We will only send marketing communications where you have given your consent to receive them, or where we have a legitimate interest in informing you of offers directly related to games and services you have previously used on the Platform.
Opting Out
You can opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link included in every marketing email we send;
- Updating your communication preferences in your aice67 account dashboard;
- Emailing [email protected] with the subject line "Unsubscribe from Marketing".
Opting out of marketing communications will not affect your receipt of essential transactional emails related to your account — such as deposit confirmations, withdrawal notifications, and account security alerts. These are sent on the basis of contractual necessity and cannot be suppressed without closing your account.
Personalisation
Where you have consented to marketing communications, aice67 may personalise the content of those communications based on your gameplay history — for example, sending cricket-related offers if your primary activity on the Platform is sports betting, or slot promotions if you predominantly play slot games. This personalisation is based on your own activity on the aice67 Platform and does not involve purchasing data about you from external sources.
10. Policy Updates & Contact
Updates to This Policy
aice67 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material — affecting how your data is used in ways that could impact your rights — aice67 will notify you by email at least 14 days before the changes take effect and will post a prominent notice on the Platform. For minor clarifications that do not alter the substance of the Policy, changes may take effect immediately upon publication on the aice67 website.
The effective date at the top of this Policy will always reflect the date of the most recent substantive revision. We encourage you to review this Policy periodically. The current version is always available at aice67.net/privacy-policy.
Children's Privacy
The aice67 Platform is strictly for adults aged 18 and above. aice67 does not knowingly collect personal data from individuals under 18 years of age. If aice67 becomes aware that a minor has registered on the Platform, the account will be closed immediately and all associated data will be deleted as soon as the legal retention minimum permits. If you believe a minor has created an aice67 account, please report this to [email protected] immediately.
Contact for Privacy Queries
For any questions, concerns, or requests relating to this Privacy Policy or aice67's handling of your personal data, please contact the aice67 support team. All privacy-related requests are handled with priority.
Support email (plain text — not a link): [email protected]
Support hours: 24/7, all year round. Target response time: under 4 hours. Timezone: Bangladesh Standard Time (BST, UTC+6).
Ready to Play on aice67?
Your data is protected. Explore our cricket betting markets, live casino tables, and slot games — all in BDT with bKash, Nagad, and more.
aice67 supports responsible gambling. For adults aged 18 and above only. Play within your means.