Responsible Gaming at aice67
aice67 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control — set limits, take breaks, and seek support whenever you need it.
Our Commitment to Safe Play
At aice67, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm.
Player Welfare First
aice67 places player welfare above revenue. Every responsible gaming tool on the Platform is available free of charge, with no waiting period and no questions asked. You are always in control.
No Pressure Marketing
Players who have activated a deposit limit, time-out, or self-exclusion are automatically removed from all promotional and bonus marketing communications for the entire duration of their restriction.
Trained Support Team
Every member of the aice67 customer support team receives dedicated responsible gaming training. If you reach out about a gambling concern, your query is escalated immediately to a trained specialist.
Proactive Monitoring
aice67's internal systems automatically flag accounts showing patterns associated with problem gambling — such as rapid escalation of bet sizes or unusually extended play sessions — for a welfare check.
Open Conversation Policy
There is no stigma attached to raising a concern about your gambling at aice67. Our team treats every responsible gaming conversation with complete confidentiality and without judgement.
Regular Policy Review
aice67 reviews and updates its responsible gaming policies on a regular basis to reflect the latest research on safer gambling practices and to ensure our tools remain effective and accessible.
Age Restriction — 18+ Only
Access to the aice67 Platform is strictly limited to adults aged 18 years and above. This is a non-negotiable requirement — no exceptions are made under any circumstances.
Minimum Age Requirement
All players must be at least 18 years of age to register an account, make a deposit, or place a bet on the aice67 Platform. This requirement applies to all players in Bangladesh and internationally.
How aice67 Enforces the 18+ Rule
- Identity Verification (KYC): Every new player must complete a Know Your Customer (KYC) verification process before they can make a deposit or withdrawal. This includes submitting a government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — confirming date of birth.
- Age Screening at Registration: Players are required to declare their date of birth during account registration. Accounts where the declared date of birth indicates the player is under 18 are blocked from accessing real-money features instantly.
- Immediate Closure for Underage Accounts: If aice67 discovers at any point — including after KYC review — that a player is under 18, the account is closed immediately, all funds are returned minus any winnings derived from play, and the matter is reviewed for further action.
- Reporting Underage Accounts: If you believe a minor has registered on the aice67 Platform, please report this to our support team immediately at [email protected]. All reports are treated with urgency and full confidentiality.
Player Protection Tools
aice67 provides a comprehensive set of responsible gaming tools that you can activate at any time from your account dashboard or by contacting our support team. All tools are free, instant, and confidential.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, aice67 will not accept further deposits until the period resets. Limits can be lowered immediately but can only be increased after a 24-hour cooling-off period.
Loss Limits
Define the maximum amount you are comfortable losing within a set time period. aice67 will prevent further real-money gameplay once this threshold is reached, giving you a clear financial boundary before you start playing.
Session Time Limits
Set a maximum session duration — from 30 minutes to several hours. aice67 will display a visible countdown and notify you when your session limit is approaching, then automatically log you out when the time is reached.
Reality Check Alerts
Enable periodic pop-up notifications during gameplay that display how long your current session has been running and your net win/loss position. These reminders help maintain awareness and prevent time passing unnoticed.
Cool-Down Period
Take a short break of 24 hours, 48 hours, or up to 30 days. During a cool-down period, your account remains open for withdrawals but you cannot deposit or play. Cool-down periods take effect immediately and cannot be reversed early.
Self-Exclusion
Permanently or temporarily close your account and block all access to the Platform. Self-exclusion periods range from 6 months to 5 years, or a permanent lifetime exclusion. Once activated, this cannot be reversed before the chosen period ends.
Activity Statements
Request a detailed statement of your gambling activity — including total deposited, total wagered, total withdrawn, and net result — for any period up to 12 months. This gives you a clear, honest picture of your gambling history.
Marketing Opt-Out
Instantly unsubscribe from all promotional emails, bonus offers, and marketing communications at any time. You will continue to receive essential account notifications such as deposit confirmations and security alerts, but no promotional content.
Self-Exclusion & Cooling-Off
If you feel that gambling is causing harm in your life — or if you simply want a definitive break — aice67's self-exclusion tool is the most powerful protection option available. Here is how it works and how to use it.
What Happens During Self-Exclusion
- Your aice67 account is immediately suspended and you cannot log in.
- All pending bets are settled normally; any remaining balance is returned to your withdrawal method.
- You are removed from all marketing and promotional communications for the full exclusion period.
- New account registrations from your device and linked payment methods are blocked.
- The exclusion cannot be reversed or shortened — once activated, it runs for the full chosen period.
- At the end of the exclusion period, re-activation requires a manual review and a 24-hour reflection period before access is restored.
How to Request Self-Exclusion
- Log in to your aice67 account and navigate to Account Settings → Responsible Gaming.
- Select "Self-Exclusion" from the available tools and choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent lifetime exclusion.
- Confirm your choice. A confirmation email is sent to your registered address immediately upon activation. The exclusion takes effect within minutes of confirmation.
- Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period. Our team will action this within 1 hour, 24 hours a day.
- Request your activity statement if you would like a record of your gambling history before your account is suspended. This can be requested in the same email.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the warning signs is the first step toward getting back in control.
Gambling with money intended for essential household expenses such as rent, food, utility bills, or school fees.
Feeling unable to stop gambling even when you want to, or when you know you should stop.
Chasing losses — continuing to gamble in an attempt to win back money already lost.
Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
Borrowing money from family, friends, or using credit facilities to fund gambling activity.
Feeling anxious, irritable, or depressed when not gambling, or when unable to place a bet.
Neglecting work, studies, family responsibilities, or personal relationships because of time spent gambling.
Needing to gamble with increasingly larger amounts of money to feel the same level of excitement or enjoyment.
Using gambling as a way to escape problems, stress, sadness, or feelings of loneliness.
Repeatedly making unsuccessful attempts to reduce or stop gambling, only to return to it shortly after.
Losing track of time while gambling, with sessions regularly lasting much longer than originally intended.
Experiencing financial difficulties, overdue bills, or debt directly linked to gambling losses.
Self-Assessment Questions
The following questions are designed to help you honestly evaluate your relationship with gambling. Reflect on each question over the past 12 months. If you answer "yes" to two or more of these questions, we encourage you to use one of our player protection tools or contact our support team.
Have you ever gambled with more money than you planned to, or continued playing longer than you intended?
Have you ever had to borrow money or sell belongings to cover gambling losses or to fund further gambling?
Have you felt the need to keep your gambling activity secret from family members or people close to you?
Have you gambled with money set aside for household expenses, bills, savings, or other essential purposes?
After losing money gambling, have you returned the next day or shortly after specifically to try to win it back?
Have you ever missed work, study, or important family commitments because of time spent gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Has gambling ever caused arguments, tension, or stress in your relationships with family or friends?
Have you ever gambled as a way to cope with stress, anxiety, boredom, or other difficult emotions?
Have you ever felt that your gambling is out of control, or that you are unable to stop even when you want to?
Tips for Safe Play
Responsible gambling is about making informed choices and maintaining healthy habits. These practical guidelines will help you enjoy aice67 safely.
Set a Budget Before You Play
Decide on an affordable amount to spend before you start any session — and treat that amount as your entertainment budget, not an investment. Never chase losses beyond your pre-set budget under any circumstances.
Set a Time Limit
Decide how long you will play before you begin, and use the aice67 session time limit tool to enforce it automatically. Taking regular breaks during a session — even short ones — helps maintain perspective and enjoyment.
Gamble for Entertainment Only
Treat gambling as one form of entertainment among many — similar to going to the cinema or attending a cricket match. Never view it as a reliable source of income or a solution to financial difficulties.
Avoid Gambling Under Pressure
Do not gamble when you are stressed, upset, tired, or under the influence of alcohol. Emotional states significantly affect decision-making and can lead to impulsive bets that go beyond your intended limits.
Review Your Activity Regularly
Request an activity statement from aice67 every few months to review your actual deposit, wagering, and withdrawal history. Seeing real numbers in black and white helps maintain an honest perspective on your habits.
Keep Gambling in Balance
Gambling should never crowd out other activities you enjoy — family time, sport, socialising, work, or personal goals. If you notice gambling taking up increasing amounts of your time or mental energy, that is a signal to reassess.
Getting Help & Support
If you feel gambling is becoming a problem — for yourself or someone you care about — support is available. You do not need to wait until things reach a crisis point. Reaching out early makes recovery easier.
aice67 Support Team
Our responsible gaming specialists are available 24 hours a day, 7 days a week, every day of the year. Email us at any time and we will respond within 4 hours.
[email protected]Response target: under 4 hours · BST (UTC+6)
Account Self-Help Tools
Access deposit limits, session limits, cool-down periods, and self-exclusion directly from your account dashboard — no waiting, no approval required. Tools activate immediately.
Account Dashboard → Responsible Gaming
Activity Statement Request
Request a full history of your gambling activity for any period up to 12 months. Use this to make an informed, honest assessment of your gambling habits before deciding on next steps.
[email protected]How to Contact aice67 for Responsible Gaming Help
- Email subject line: Use "Responsible Gaming Request" so your message is immediately routed to a trained specialist rather than general support.
- State what you need: Whether you want to activate a limit, request an activity statement, discuss self-exclusion, or simply talk through your concerns — be as specific or as brief as you like.
- Include your username or registered email so our team can locate your account quickly and act without delay.
- Confidentiality is guaranteed: Every responsible gaming communication is handled with strict confidentiality. No information is shared outside the aice67 responsible gaming team without your explicit consent.
Supporting a Friend or Family Member
If you are concerned about someone else's gambling — a family member, friend, or colleague — here are some constructive ways to help:
- Approach the conversation calmly, without blame or anger. Express concern, not accusation.
- Focus on specific behaviours you have observed rather than making general character judgements.
- Offer to help them contact support — sometimes taking the first step is the hardest part.
- If they are willing, encourage them to activate a self-exclusion or deposit limit on aice67 as an immediate protective step.
- Take care of your own wellbeing too. Supporting someone with a gambling problem can be stressful — do not hesitate to seek advice for yourself as well.
Play Smart. Play Responsibly.
aice67 is here to make sure your time on our platform is enjoyable, safe, and always within your control. Explore our games, read our FAQ, or log in to manage your responsible gaming settings today.